Frequently Asked Questions

Got questions? We've got answers.


What is the core purpose of your software?

Our software serves as a comprehensive, easy-to-use platform designed to nurture entrepreneurial ecosystems. The core purpose is to empower business support organizations, universities, economic development hubs, and small business communities with robust tools for content delivery, resource management, and community development. Our software enables these entities to provide personalized, dynamic, and relevant content and support to their end-users, the aspiring and established entrepreneurs.

How does your software help with entrepreneurs?

Our software supports entrepreneurs through personalized and dynamic content delivery. It also provides access to an ecosystem of users as well as a range of Entrepreneur tools. Users engage with tailored 'playbooks'—interactive questionnaires that gauge their unique needs. These playbooks subsequently recommend 'next best actions', which include learning resources and accompanying activities designed to guide users through the various stages of setting up a business. Whether it's understanding how to write a business plan, register a company, or apply for funding, our software's learning activities generate outputs that can be stored and leveraged for crucial steps like loan or grant applications.

Who is the intended user of your software?

Our software is designed for business support organizations, universities, economic development hubs, and small business communities. These entities use our software to create their own branded business communities, deliver personalized content, and communicate opportunities within their ecosystems. The end-users of these organizations—entrepreneurs, startup founders, and small business owners—also directly benefit from the resources, learning materials, and support offered through our platform.

How can our organization benefit from using your software?

Your organization stands to benefit immensely from using our software. It provides an efficient, single platform to manage content, applications, and user journeys, saving you precious time. Moreover, it enables you to reach entrepreneurs anywhere, fostering inclusivity and accessibility. The community insight feature captures valuable data, equipping you with actionable insights to improve and adapt your services. Additionally, our top-notch support team is always on hand to ensure your experience is seamless.

What industries or sectors can benefit the most from your software?

Our software is versatile and adaptable, designed to serve any sector where entrepreneurial spirit thrives. Whether it's tech startups, creative industries, social entrepreneurship, or local retail, any sector with organizations dedicated to fostering business development can leverage our software. Particularly, if your organization focuses on business education, supporting local businesses, or managing statewide, citywide, or industry-wide economic development initiatives, our software would provide significant value.


What features does your software offer?

Our software offers a comprehensive suite of tools designed to empower your organization and the businesses you support. This includes a dynamic Content Management system that provides personalized learning resources and activities, tailored to each user's unique needs. Our Application Management system streamlines the process for loan and grant applications, saving valuable time. The Journey Management / Resource Navigator guides users along their business development journey, suggesting 'next best actions' based on their progress. To foster a robust ecosystem, we have a Community feature for seamless communication among members. Lastly, our Administration / Analytics tool offers insights into user engagement and progress, assisting your organization in decision-making and improvement efforts.

Can our organization customize the software to fit our specific needs?

Absolutely! We understand that each organization has unique needs and we've built our software with customization in mind. You can tailor the content, apply your branding elements, and adjust the functionality to better serve your community. Our software’s Brand Customizability feature ensures that the platform aligns with your organization's identity and meets your specific requirements, delivering a truly personalized experience to your members.

How can we set up our own branded business community on the platform?

Setting up your own branded business community on our platform is a straightforward process. After signing up for our service, you'll have access to our Brand Customizability tool. Here, you can apply your organization's logo, colors, and other branding elements. Afterward, you can invite members to join your community, share content, and start interacting on the platform.

Does the software support integration with other platforms?

Yes, our software is designed to work seamlessly with a variety of other platforms. We understand that your organization might already be using certain tools for productivity, communication, or management. Our aim is to enhance, not disrupt your existing workflow. Therefore, we've made it possible for our software to integrate with several widely-used platforms. Please contact us to discuss specific integrations you're interested in.

How does your software help with applying for funding?

Our software simplifies the funding application process by providing an Application Management feature. This tool enables users to store and organize key documents and output from learning activities that might be necessary for loan or grant applications. Furthermore, the personalized 'next best actions' suggested by our platform often include learning resources on funding application strategies. Our software ensures that entrepreneurs have access to the information they need, when they need it, and that their application materials are organized and readily accessible.


What are the system requirements for your software?

Our software is designed to be highly accessible and user-friendly, thus it is primarily web-based. This means that as long as you have an internet connection and a modern browser like Chrome, Firefox, Safari, or Edge, you can access our software with ease. No specific operating system or hardware specifications are required. For optimal performance, we recommend using a device with at least 2GB of RAM and a stable internet connection.

Is your software compatible with both Mac and Windows?

Absolutely! Our software is web-based, which means it runs in your web browser. Whether you are using a Mac, a Windows PC, or even a Linux machine, you will be able to access and interact with our platform. As long as you have a modern browser installed and an active internet connection, you can use our software seamlessly.

How do we install/update your software?

Given that our software is web-based, you do not need to worry about any installations or updates. All you need is a web browser and an internet connection. Updates to our software are made automatically on our servers, so you'll always be using the latest version each time you log in. This saves you the hassle of manually installing updates or worrying about compatibility issues.

What measures does your software take to ensure data security and privacy?

We prioritize your data security and privacy. Our software is built on a robust, secure infrastructure that uses state-of-the-art encryption technology to protect your information. We follow strict data protection protocols and adhere to all international data privacy regulations. Additionally, we perform regular security audits to ensure our system remains secure. Your data is only used to enhance your experience with our platform and is never shared with third parties without your explicit consent.

Pricing and Purchase

What is the cost of your software?

The cost of our software is tailored to suit your organization's unique needs, size, and requirements, which ensures that you get the best value for your investment. We understand that each business is different, and so our pricing is structured to be flexible and scalable. We encourage you to get in touch with our sales team who can provide you with a customized quote based on your organization’s specific needs and circumstances.

Please see our Pricing page for more information.

Do you offer any discounted plans for non-profits or educational institutions?

Yes, we deeply value the work of non-profit organizations and educational institutions and understand the budget constraints they often face. To support these organizations, we offer special discounted plans. The discounts are evaluated on a case-by-case basis depending on the needs and scale of the organization. Please reach out to our sales team to discuss your needs and explore how we can best support you.

What is your payment policy? Are there any hidden charges we should be aware of?

Transparency is at the core of our payment policy. The cost of your chosen plan is all you need to cover. There are no hidden charges or unexpected costs. We accept payments on an annual basis, which can be made via bank transfer or credit card. Our customer support team is always on hand to guide you through the process and answer any questions you may have. It's important to us that you feel confident and informed about your investment.

Support and Service

What kind of customer support do you offer?

Our customer support is an integral part of our service. We provide personalized, professional, and responsive support to all our customers. Our team is here to help with technical issues, guidance on how to utilize the platform to its fullest potential, and advice on best practices. Our priority is to ensure your organization and users have a seamless and beneficial experience on our platform.

What are your customer service hours?

We are committed to your success, which is why we provide customer service support from 9 AM to 5 PM Eastern Time, Monday through Friday. Additionally, for urgent issues, we maintain an on-call team that can be reached outside of these hours. This means that no matter the issue, our team is ready and available to ensure that your experience with our software is as seamless as possible.

What resources do you provide for troubleshooting issues?

Our resources for troubleshooting include a comprehensive Help Center filled with articles, guides, and step-by-step instructions to solve common issues. We also have a community forum where users can share experiences and solutions. Should these resources not resolve your issue, our dedicated customer support team is always ready to assist you via email or phone call.

Do you offer any training or webinars on how to use the software effectively?

Absolutely! We believe that the best way to take full advantage of our software is through proper training. We offer a series of training webinars that cover various aspects of the platform, from basic navigation to advanced features. We also organize live webinars where our users can ask their questions and get real-time responses. Our aim is to empower you to use our software to its full potential, enhancing the growth and development of your business community.

Usage and Functionality

How can we measure the effectiveness of using your software?

The effectiveness of our software can be measured through a multitude of key metrics available on our advanced analytics dashboard. These metrics include user engagement levels, content consumption patterns, progression through the learning playbooks, and the rate of 'next best actions' completed. Over time, you can also evaluate the number of successful loan and grant applications facilitated by our platform. We believe that a thriving, engaged community and increased business development success rates are strong indicators of the effectiveness of our software.

Can multiple users use the software at the same time?

Absolutely. Our software is designed to cater to large communities of entrepreneurs and business enthusiasts, all working simultaneously. Its robust cloud-based architecture ensures high performance and seamless experiences for everyone, regardless of the number of concurrent users. Collaboration and interaction are at the heart of our platform, promoting a vibrant, shared learning and growth experience.

How can users communicate opportunities within the platform?

Within our platform, communication of opportunities is facilitated primarily through direct and group interactions. These functions promote active dialogue and sharing of opportunities among users. This personal, peer-to-peer approach enables users to keep abreast of the latest developments, learn from one another's experiences, and leverage opportunities that can help them grow their businesses.

What tools does the software offer to help grow a business?

Our software offers a variety of tools to foster business growth. The dynamic content management system delivers personalized content and learning resources to users, based on their specific needs. 'Next best actions' provide a guided, step-by-step process towards the desired business outcomes. Furthermore, the software aids users in managing their business journey, from inception to funding applications. Interactive community features allow for networking, collaboration, and shared growth. Finally, our platform houses an application management feature to assist with grant and loan applications.

Can we import/export data from/to the software?

Yes, our platform supports data portability. You can import existing data to kickstart your journey with us and align our software with your current systems. On the other hand, if you need to export data for use in other applications or analysis, our software allows for easy extraction of your data in widely used formats. We adhere to stringent data security and privacy protocols to ensure the safety and confidentiality of your data.


What is your policy on data ownership?

At our company, we firmly believe that your data belongs to you. When you entrust us with your data, we see ourselves as custodians, not owners. While we may process and store your data to enhance your experience and the functionality of our software, the data is still unequivocally yours. We will never sell, share, or use your data for any purposes outside the scope of the services we provide without your explicit consent.

Please see our Privacy Policy for more details.

How do you handle user data?

We handle user data with the utmost respect and diligence, adhering strictly to global best practices and local regulations for data protection and privacy. All data is securely stored and encrypted, with access strictly controlled and limited to necessary personnel only. We are committed to ensuring that the confidentiality, integrity, and availability of your data is never compromised.

Please see our Privacy Policy for more details.

How frequently do you update the software?

We are continuously working to improve your experience with our platform, which includes regular software updates. Our typical update cycle is monthly, but we also deploy updates as needed to introduce new features, fix bugs, or improve security. Rest assured, these updates are designed to occur seamlessly and with minimal disruption to your usage of our software.

Partnership and Collaboration

Do you offer any partnership opportunities?

Absolutely! We truly believe in the power of collaboration and are always open to partnership opportunities. Whether you're an entrepreneurial support organization, a university, an economic development hub, or a small business community, we would love to explore the possibility of creating synergies together. Our partnerships aim to enhance our shared mission of supporting entrepreneurs and fostering business growth. Please reach out to us via the 'Contact Us' page to start a discussion about potential collaboration opportunities.

Can we collaborate on specific features for our organization?

Yes, we can! We recognize that every organization is unique, and therefore, your needs might be too. We offer feature customization options that allow our software to adapt to your specific needs. We are more than happy to collaborate on tailoring specific features to better serve your organization and the entrepreneurs you support. We see this as an opportunity to not only enhance our product's functionality but also deepen our relationship with our partners.