Solutions to Common Problems

Last updated:
14 Sep
Jack Manning

Find quick and effective answers to everyday issues with our comprehensive set of solutions, designed to streamline your experience and keep you on the path to success.

1. Unable to Log In:

Cause: There could be multiple reasons such as entering incorrect credentials, account suspension, or server issues.


  • Double-check your username and password.
  • Use the “Forgot Password” link to reset your credentials.
  • Ensure you're using the email address you registered with.
  • If you recently registered, ensure you have confirmed any verification emails sent to your inbox.

2. Difficulty Accessing a Tool or Feature:

Cause: This might be due to browser compatibility issues, outdated browser versions, or cached data causing conflicts.


  • Clear your browser's cache and cookies. Cached data can sometimes interfere with updated platform features.
  • Update your browser to its latest version. New tools may require the latest browser technologies.

3. Content Not Loading:

Cause: Slow or unstable internet connection, server downtimes, or compatibility issues with devices.


  • Restart your internet modem or router.
  • Use a wired connection if you’re on Wi-Fi.
  • Try accessing the platform on a different device or browser to see if the problem is device-specific.

4. Error Message Displayed:

Cause: Could be due to bugs, conflicts in user actions, or server issues.


  • Note the specific error code or message – this can help in diagnosing the problem.
  • Restart your device or browser.
  • If it's a recurring error, it might be beneficial to report it to the support team.

5. Difficulty Uploading Documents or Media:

Cause: Unsupported file types, files that are too large, or server restrictions.


  • Check the platform's guidelines for acceptable file types and sizes.
  • Use tools or software to convert files to acceptable formats or to compress them.
  • Ensure you have a stable internet connection when uploading.

Related articles

Looking for something else?